TEAM

A proven leader of transformation and innovation, Susan Chapman-Hughes is the Co-Founder of Acumentus, a global, boutique management consulting firm. 

For decades, Ms. Chapman-Hughes has served as advisor to pre-IPO (seed through late stage) and public companies specializing in go to market and human capital strategies/plans as well as building business scale.  This includes companies in the Web3/Crypto, Healthcare Transformation and Consumer Beauty Technology sectors.  She has also been a featured speaker on the topics of Business Transformation and Connected Leadership. 

As a Corporate Executive, she most recently was the EVP/GM of Global Digital Capabilities, Transformation and Operations (GDCT&O) in the Global Commercial Services (GCS) division at American Express where she led the digital transformation of customer experience and operational transformation to power the Go-to-Market strategy. Prior to her tenure in GDCT&O, she led the GCS U.S. Large Market Business from negative decline to double digit growth while significantly improving the customer experience, and, as head of Global Real Estate and Workplace Enablement, led the groundbreaking and award-winning global workspace transformation. Prior to American Express, she held many key senior roles for Fortune 500 companies in financial services and technology. 

Ms. Chapman-Hughes is an independent director of the J.M. Smucker Company (SJM) where she chairs the Compensation and People Committee.  She is also an independent director of Toast where she chairs the Compensation Committee and serves on the Nominating and Governance Committee.   Previously, she served as an independent Director for Potbelly Corporation (PBPB) where she led both the Compensation and Audit Committees. 

She has received many accolades for leadership including being named one of “The Elite 100” by Diversity Woman, one of the Most Influential Women in Payments, by PaymentsSource, “Grio 100” by Grio.com/NBC Universal and as one of the “100 Most Creative People in Business” by Fast Company. 

She is a member of the Board of the New York Junior Tennis League and Trustee of The Berkeley Carroll School.  She is a Trustee Emeriti of The National Trust for Historic Preservation and previously held trustee positions with A Better Chance, and Girls Inc.